FAQ

Why choose cookies from The Celebration Cookie Co?

Founded in 2018, we make both stamped and iced cookies. Our stamped cookies are hand cut, rolled and baked  with a simple message in vanilla icing.  Our iced cookies are topped with royal icing. We are a Melbourne based business with a friendly team  ready to  create something unique and delicious for you!

Our cookies are  made with 100% real Australian butter, carefully decorated by our team.  Whether it’s to impress your clients or your buddies, we can help!

OUR COOKIES

What flavour cookies do you offer?

All of our sugar cookies are vanilla flavoured.

What size are your cookies?

Our cookies are around 8cm, which equals 50 - 60g

Do they come individually wrapped?

We carefully heat seal each and every delicious cookie.

How long do they stay fresh for?

All our cookies have at least 8 weeks shelf life.

What do they cost?

$3.50-$4.90 depending on if you buy them in larger packs or a premium gift box set of 6. 

GIFTING  

Delivery dates

For any bulk orders for events such as baby showers, corporate event etc, please choose a date at least a week prior to the event to ensure your cookies arrive in time.

Gift Box Deliveries

Our gift boxes are delivered via Australia Post. Some corporate city addresses will have a mail-diversion to a mail room or a PO Box that is only picked up once a day. We are not responsible if there is a mail diversion or if the postie takes the package to the Post Office that causes a delay in your cookies getting to the recipient, as is the risk with any online product. We do give authority to leave the package, but it’s up to the discretion of the local delivery partner.

If you’re unsure about mail diversions it might help to select the due date as a day earlier, or contact us to see how we can help. It’s always better to be safe than sorry!

GIFT NOTES

We can offer personalised gift notes with your order. If you are sending a gift, please include your name so the recipient knows exactly who to thank for such a super gift.

DELIVERY

HOW LONG WILL MY ORDER TAKE?

Most orders will take 1-3 business days to most capital cities. Regional areas may take longer to get to you. Delivery delays may occur during high volume and peak periods such as Valentine’s Day or Christmas so be sure to order early. We cannot be held responsible for any postal delays. 

Can you do a last minute or next day dispatch?

Sometimes we can do same day or next day orders. Just contact us with your requirements and we will do our best to help  celebrationcookiecompany@gmail.com

Do you do SAME DAY delivery?

We can offer same day delivery to Melbourne South East  metro areas only. Please contact us prior to placing your order to be sure we can meet your needs. 

WHERE do you ship to?

We ship all over Australia 

CUSTOM ORDERS

Can I get a box of MIXED quotes?

We can do a mixed selection from our quotes upon request. Just email us what quotes you are after and we will make that happen for you :)

Can I get a CUSTOM QUOTE?

Sure can! email us to discuss - celebrationcookiecompany@gmail.com

Do you do WEDDING NAME cookies?

Absolutely! Contact us to discuss your needs - celebrationcookiecompany@gmail.com

Can you do custom COLOURS?

Absolutely, and we DON'T charge any extra to do it for you :)

ALLERGIES & INGREDIENTS

Do you contain NUTS?

Our cookies may contain traces of NUTS and PEANUTS.

Do you do GF or Vegan?

Unfortunately not.

INGREDIENTS

Vanilla sugar cookies: Sugar, Flour, Butter, Egg, Vanilla, 

ICING: Sugar, Glucose, water, vegetable oil, maize starch, vegetable gum (413), flavour, colour (171) preservative (202) food acid 260, antioxidant (306, 320). Coloured cookies may contain (129, 102, 122, 123, 133, 110).

ALLERGENS

Our cookies contain GLUTEN,  and may contain traces of NUTS and PEANUTS.

STORAGE

Our cookies enjoy being kept at room temperature. Please don't refrigerate. Try to avoid excessive heat (so don't forget them in your car!) and make sure to hide from starving children, friends and partners!

CONTACT US

Email us at - celebrationcookiecompany@gmail.com

Do you sell WHOLESALE?

On request. Contact us if you are interested in selling our cookies!

TERMS AND CONDITIONS

ORDERS

While we take the utmost care to ensure your cookies look great and taste delicious, please keep in mind they are a handmade product. There is always a chance that they may be imperfect due to the nature of the stamping process. We hand craft each of our icing marble blends, so each  cookie will look slightly different to the other. If your cookies are damaged or you find any significant issues, please contact us.

CANCELLATIONS

The Celebration Cookie Co reserves the right to cancel, or not accept, an order if we are unable to meet your needs or delivery date. We will advise within 24 hours and refund any charges.

PRICES

All prices are GST inclusive and may change at any time.

REFUNDS

If you have any issues with your order please contact us immediately. Email us celebrationcookiecompany@gmail.com  and we will work hard to resolve any issues :)